I am a PhD Student at the Information School at the University of Washington (UW), specializing in human-computer interaction (HCI). I am co-advised by Professors Andrew J. Ko and Jacob O. Wobbrock. I am a member of the DUB group, the USE research group and the AIM research group. I am a recent winner of the Facebook PhD Fellowship and Canada's Social Sciences and Humanities Research Council (SSHRC) Doctoral Award.

In summer 2011, I was an intern with the User Research team at Facebook in Palo Alto, CA. In summer 2010, I was an intern at Autodesk Research in Toronto, Canada, under the supervision of Dr. Tovi Grossman.

I am currently inventing techniques for capturing help-requests from users of web applications and providing solutions in context (i.e., eliminating the need to search or post to separate help interfaces). Instead of having predefined answers about application behavior, the solutions will be crowdsourced from communities of users.

My other research interests are broadly in user-developer communication, software design and evaluation in biomedicine, and usability in complex domains.

I received my MS in Library and Information Science from the University of Illinois at Urbana-Champaign and BS in Computing Science from Simon Fraser University, Canada.  I worked as a programmer with the Digital Library Group at Princeton University before coming to the University of Washington.